Rex’s Pocket Flock · Help
Help with your flock
Google Play launch awaiting approval. See the Pocket Flock game page for the latest download availability.
Email rastudios.play@gmail.com and tell us what happened, your game version from Settings, and your device model. A screenshot can help. Never send your Google password, a sign-in code or payment-card details.
Automatic saves and a new phone
Your game saves automatically on your phone. When connected to your Google game account, progress syncs in the background. On another phone, connect the same Google account to continue its saved game. You do not normally need to restore progress manually.
If the wrong game appears, open Settings → Help → Choose Google account and review the account before choosing its saved game. The Google account keeping your Pocket Flock game can differ from Android’s Play Games welcome profile and the account used to pay in the Play Store. Separate accounts keep separate progress and purchased gold feathers; their balances and items are not merged.
Playing offline
You can play locally without an account. Spend feathers and gold feathers already saved on your phone, use stored food and place owned decorations offline. Changes save on the phone and connected progress syncs when you return online. New gold-feather purchases and account connection need internet access. In-game photos and custom chicken names remain on their original phone.
Missing progress or items
Open Settings → Help → Missing progress or items. This shows your save status and any recovery choices that need attention. Review a saved game or a previous-progress backup before choosing it. Recovery copies preserve replaced device progress; they do not add separate balances together. Avoid clearing storage or uninstalling while troubleshooting.
A gold-feather purchase is missing
Check that Google Play completed the payment, connect to the internet, and open Buy gold feathers → Restore purchases. This retries unfinished delivery and checks your account’s current remaining gold feathers. It does not grant an already-delivered or spent pack again. Do not buy another pack just to recover an earlier order.
If Google is still waiting for payment or someone else’s approval, no gold feathers arrive yet. Open Buy gold feathers → View Google Play orders to review or cancel an unpaid request using the Google account used for checkout. Google may prevent buying that same pack while its payment request is pending. Returning to the game refreshes the order status.
If delivery still needs help, send the Google Play GPA order number and, if available, your game account ID from Settings → Privacy → Account deletion information → Copy account ID. No email address needs to be entered into the game.
Refunds and gold feathers
Google Play handles payments and refunds. Review purchases in Google Play order history, or contact us about a specific order. When Google reports a refund or revocation, we remove the refunded quantity from the account’s available purchased gold feathers once. Earned feathers and unrelated owned items are kept. The change appears after the game connects and refreshes.
If refunded gold feathers have already been spent and there is not enough purchased gold left to reverse the pack, we record the shortfall and pause new purchases for support review. This does not erase your yard or take earned gold feathers.
Start over
Settings → Help → Start over lets you choose a fresh game on the same connected account after reviewing the confirmation. It resets progress, items and earned currency, keeps unspent purchased gold feathers, and preserves a recovery copy. It does not refund gold feathers already spent. Use the missing-progress tools first if you are trying to recover your game.
Families and Google accounts
The game does not ask for an age or date of birth. Google manages supervised profiles and any family purchase approvals it requires. A parent or guardian can contact us about a child’s account or information.
Support records and older orders
Our support procedure removes resolved emails and attachments after 90 days, except necessary case receipts under the retention schedule. Send only what is needed. A purchase whose detailed proof has expired after the three-year support period requires manual review and is never automatically granted again. Inactivity cleanup does not automatically remove unspent purchased gold feathers or potentially purchased items.
Privacy and deletion
Read the privacy policy or request deletion of your cloud account and associated data. Start over and account deletion are different actions: deletion also removes remaining virtual currency.