Rex’s Pocket Flock · Account deletion
Delete your cloud account
You can request deletion of your Rex’s Pocket Flock account and associated data here, including if you no longer have the game installed. This is the game published by Rex the Rooster, formerly called Little Roost.
Delete from the iPhone App Store edition
Open Settings → Privacy → Delete cloud account. Review the account and the data that will be removed, then confirm deletion and any original sign-in check. This deletes the Pocket Flock cloud account and every saved yard linked to it, including remaining virtual currency. Sign in with Apple authorization is revoked when applicable. Accepted in-app requests normally complete within 7 days; the game keeps a case ID so you can check the result while continuing with your separate device yard.
If the app is unavailable or the sign-in check cannot complete, use the support request below. You do not need to reinstall the app to request deletion.
Make a support request
- Send a request from an email address where you can receive our reply to rastudios.play@gmail.com.
- Use the subject “Delete my Pocket Flock account” and say you want the account and its associated game data deleted. If available, include the game account ID shown under Settings → Privacy → Account deletion information; use Copy account ID there. A parent or guardian may contact us about a child’s account. You do not need an email address linked to the game; if the account identifier is unavailable, tell us so we can arrange another way to identify the account and verify ownership.
- We verify account ownership before deleting data and confirm the result by email. Never send your Apple or Google password, sign-in codes or payment-card details.
The same request link is available in the game under Settings → Privacy → Account deletion information → Open deletion request page. You can also request deletion of particular personal information through this address without requesting deletion of the whole account.
What account deletion removes
Deletion removes the game’s linked sign-in identity, any older email association and saved cloud progress, including the cloud yard, any nicknames retained in older cloud saves, inventory and remaining virtual currency. The deleted cloud yard cannot be restored for play. It does not delete your Apple or Google account or request a purchase refund.
Records and retention
We normally keep necessary purchase and refund proof for three years after settlement or refund. We remove expired settled records when no unresolved payment, dispute or purchased-value need remains. A documented case may retain necessary proof with a purpose and review within 30 days. These retained records cannot reopen your playable yard. Account deletion also removes remaining virtual currency; it does not itself issue an App Store or Google Play refund.
Encrypted hosting and off-host recovery copies normally expire after 14 and 30 days respectively, following a successful verified cycle. Integrity or freshness failures pause expiry. We support database restores only from authenticated copies no older than 30 days and reapply completed deletions before reopening the service. Minimal deletion receipts and identity digests expire after 60 days.
Starting with version 0.4.113, custom chicken nicknames and custom photo labels stay on the phone in new cloud backups, Firebase Analytics remains disabled, and the separate Unity IAP 5.4 Insights reporting path is absent. Earlier versions may have sent information to Unity’s purchase service. We arrange provider follow-up for verified cases. Unity describes 90-day service logs and transaction records retained until deletion is requested, subject to applicable obligations. Apple’s and Google’s independent account and payment records follow their respective policies.
Our support procedure removes resolved emails and attachments after 90 days. Necessary deletion or financial receipts follow the limits above. For the full inactivity, purchased-value and log rules, see the privacy policy.
Device-only saves
We cannot remotely erase an offline phone. After resolving any pending purchase or sync, use Android Settings → Apps → Rex’s Pocket Flock → Storage → Clear storage to remove that device’s game data, including its local yard, cached cloud yard, photos and preferences. This cannot be undone through the game. Check your device’s backup settings if it offers to restore app data. On iPhone, deleting the app through iPhone Storage removes its local app data; offloading the app keeps data. Apple account and device-backup settings are managed separately. You do not need to create an online account to remove local data.